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Secure Payment Processing from Actinic Payment Services
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| About Us This web site is owned and operated by Formal Wear Online who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below. Our Contact details: Formal Wear Online Suite 2, Equity House Blackbrook Park Avenue TAUNTON Somerset TA1 2PX United Kingdom Phone: 01823 443672 Fax: Email: sales [at] formalwear-online [dot] co [dot] uk |
| Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. Payment can be made using Visa, Mastercard, Delta or American Express cards and are securely processed through Actinic Payment Services powered by Credit Call. Payment can also be made through PayPal if you have an account. If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake. When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
| Shipping And Handling Delivery is charged on your order at standard charges for UK, European or Overseas destinations. 1st class delivery and 2nd class delivery are by standard Royal Mail packet post recorded delivery. This requires a signature at the delivery point. Next day delivery can be applied for orders received before 12.00 (noon) where dispatch will be by way of Royal Mail guaranteed next day before 1.00 pm. This requires a signature at the delivery point. Next day orders received by us after 12.00 (noon) will still be sent guaranteed next day but will be dispatched the following day after receipt of the order. Next day delivery is only available for destinations inside the U.K. The charge is calculated at the checkout and allows for postage and packing. |
| Delivery Schedule We will normally dispatch your goods to you on the same day as your order if this is received by us before 12.00 (noon). Please allow between 1 - 2 days for 1st class delivery and 3+ days for 2nd class delivery to UK destinations and 10 days for European destinations. International orders are generally received in under 14 days depending on the country and the postal system. You must inform us within two working days (of receipt of the goods) if the goods are damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence. |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges U.K tax is included in the price displayed. There is no additional charge except for the delivery which is calculated and displayed at the checkout. |
| Credit Card Security When the order is placed at our website, credit card details are processed by Actinic Payments. This is the latest and secure payment processing system powered by Credit Call with links to all major banks. Automatic fraud checks are carried out at the same time as the card details and payment are being processed. The customer's card details are never held on our web site or our computer systems. |
| Guarantee We guarantee your satisfaction. If you are not completely satisfied with your purchase, please inform us immediately by telephone or email and try to return it to us within 7 days preferably in the original wrapping and/or box. You will then be refunded in full. This does not affect your statutory rights. |
| Reaching Us If you need to reach us, please email us on sales@formalwear-online.co.uk, alternatively, you can call on (+44) 01823 443672 or write to us at Formal Wear Online, Suite 2, Equity House, Blackbrook Park Avenue, TAUNTON TA1 2PX. |
| Privacy Policy Formal Wear Online do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to: a. Take and fulfil customer orders. b. Administer and enhance the site and service. c. Only disclose information to third-parties for goods delivery purposes. |
| Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive. You are entitled to cancel your order and return the goods within 7 working days for a full refund. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed. Any goods returned should be in saleable condition. These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future. None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder. |
| Remittance Terms Payment is due at the time of despatch of your purchased goods. |